Policies
Payment Policies
Session fees are required before your appointment if paying by e-transfer. Clients with a credit card on file will be billed prior to the session. Unpaid balances for two consecutive sessions will result in sessions being paused unless a payment plan has been arranged in advance.
Cancellation Policy
We have a 24-hour cancellation policy whereby we may charge your full session fee for a no-show. Please email us directly at admin@turningleafpsychotherapy.ca to cancel or reschedule.
Frequency of Sessions
We often recommend sessions to be bi-weekly. This gives us enough time to catch up with each other without a gap in what has been going on. You can request your frequency as availability and preference allow.
Confidentiality
All therapists who are candidates (RCT-C) have supervision with an external clinical supervisor at least once a month. They receive support with their cases as well, but do not divulge any identifying information to their supervisors.
The only times we would be legally and ethically obligated to report something you’ve told us are in the event of:
1. If you have a real and imminent plan to hurt yourself
2. If you have a real and imminent plan to hurt someone else
3. If you inform us that you suspect that a child is being abused or neglected
4. If you inform us that you suspect that an elder is being abused or neglected
The only other time that we would release information about you would be if your records were subpoenaed by a court.
Complaints Process
All therapists follow the CCPA (Canadian Counselling and Psychotherapy Association) Standards of Practice and Code of Ethics (links below). Please feel free to discuss any potential complaints with our team by contacting the NSCCT (Nova Scotia College of Counselling Therapists) directly.
Adapted from the NSCCT Complaint Infographic (NSCCT, 2023):
A complaint is an expression of concern about the conduct or actions of a Registered Counselling Therapist (or Registered Counselling Therapist – Candidate or student seeing clients under the license of a Registered Counselling Therapist) related to the care provided or other aspects of the professional counselling relationship. Complaints allege that the counselling therapist did not meet the standards expected by the NSCCT, other members of the profession or the public.
The Complaints Committee reviews complaints about:
Professional Misconduct (e.g., not acting according to the CCPA Code of Ethics or Standards of Practice)
Incapacity (e.g., counselling while under the influence of drugs or alcohol)
Incompetence (e.g., failing to provide proper care)
Conduct Unbecoming of the Profession (e.g., behaving unprofessionally outside of their place of work)
If you have or believe that you may have a complaint to make, please follow these links for more information: